Shipping policy

SHIPPING POLICY

Fulfillment and Dispatch Orders are processed and sent to our fulfillment partner once payment successfully clears. All orders dispatch directly from our partner facility in China.

Discreet Packaging All orders ship in plain, unbranded outer cartons. There is no product art, brand logo, or descriptive text on the outside of the box.

Transit Times Typical delivery takes 8–16 days after dispatch. This is not an overnight service. Delays caused by customs clearance, local carriers, or weather are out of our control and do not constitute a defect in service or grounds for a refund.

Tracking A tracking number will be emailed to you as soon as the fulfillment partner generates the shipping label.

Duties and Taxes Unless a shipment is specifically marked and charged as Delivered Duty Paid (DDP) at checkout, all international duties, customs fees, and local taxes are the sole responsibility of the buyer upon import.

Delivery and Lost Parcels A signature may be required upon delivery. We reserve the right to cancel and refund orders to shipping destinations we cannot reliably serve. If a parcel is lost in transit, we will file a claim with the carrier after their required waiting period has passed. Dead-tracking replacements or refunds are issued entirely at our discretion.