CONTACT
For order support, product inquiries, or transit updates, please reach out to us via email. We do not offer phone support.
Email: nicebunshelp@gmail.com
Please include your Order Number in the subject line for faster service. Our typical response window is 1–2 business days.
FAQ
What kind of products does NiceBuns sell? We curate a focused catalog of modern intimate essentials, including sensory tech devices (strokers, tension rings, and massagers), water-based serums, and compact torso sculpts designed for discreet storage.
How is my order packaged? Orders are shipped in a plain, unmarked outer carton with no product artwork, external branding, or descriptive text to ensure complete privacy.
What will show up on my credit card statement? Purchases are billed discreetly and will appear on your statement as "NB RETAIL SERVICES".
How long does shipping take? Standard transit time is 8–16 days after the order is dispatched from our fulfillment facility.
Can I return my order? For hygiene reasons, all opened, used, or unsealed products are strictly final sale. Unopened items in their original factory packaging can be returned within 7 days of delivery at the buyer's expense.
Are the electronic devices waterproof and quiet? Yes. Our sensory tech devices feature water-resistant or fully submersible designs and are acoustically dampened for quiet operation. Please check individual product pages for exact decibel (dB) and waterproofing (IPX) ratings.
How do I clean the sculpts and devices? Wash the products thoroughly with mild soap and warm water, then allow them to completely air dry before storing. Only use water-based serums; do not use silicone-based lubricants with our silicone products.
Do I need to be 18 to buy from NiceBuns? Yes. NiceBuns is strictly for adults 18 years of age and older.