Refund policy

REFUND AND RETURN POLICY

Opened Items (Final Sale) Due to the intimate nature of our products, all opened, used, or unsealed goods are strictly FINAL SALE. We do not offer refunds or exchanges for buyer's remorse after a product has been unsealed.

Unopened Returns If your item is completely unopened, unused, and in its original factory packaging, you may request a return within 7 days of delivery.

• You must email nicebunshelp@gmail.com to request authorization and the return address.

• The buyer is fully responsible for all return shipping costs.

• Upon receipt and inspection, a refund will be issued minus the original outbound shipping cost.

Transit Damage If your order arrives damaged in transit, you must email us a clear photo of the damage and the shipping box within 48 hours of delivery to qualify for a replacement.

Wrong Item or Factory Defect If you receive the incorrect item or an item with a verifiable manufacturing defect, email a photo to us immediately. We will issue a replacement or refund at our discretion.

Refund Processing Approved refunds are processed back to the original payment method and typically take 10–15 business days to clear, depending on your financial institution.